Returns

RETURNS

If you are unhappy with our products in any way, they can be returned or exchanged provided that they are unused in saleable condition, with original packaging and hangtags in tact.

Email us at orders@omoionline.com or call our Customer Care team at 1-215-545-0963. Specify that you would like to return the item and state the reason for the return.

We are able to provide return shipping labels at no cost for defective, damaged, and wrongly shipped items only.

We require that you include a copy of the original order packing slip with your return.

For hygiene and safety reasons, we cannot accept returns on skincare products.

 

RETURN TIME FRAMES ONLINE & IN-STORE

Full-price merchandise must be returned within 30 days of purchase.

Sale merchandise must be returned within 14 days of purchase.

If items arrive damaged or defective you must notify us via email or telephone within 5 days of package receipt.

Purchases during the holiday season (November 14-December 24) may be returned until January 14 of the following year.

 

EXCHANGES | REFUNDS | STORE CREDIT

You can expect a refund in the same form of payment originally used for purchase within 30 days of us receiving your returned product. Your refund will include the cost of the item plus any applicable sales tax.

If the original payment method is unavailable, the return balance will be issued as a store credit.

Exchanges are subject to stock availability. Shipping costs incurred delivering an exchange are payable by you.

Shipping and handling costs are non-refundable, unless the return is a result of a manufacturer error or a shipping error on our part. All additional shipping costs incurred in an exchange are payable by you.

 

OTHER RETURN CONSIDERATIONS

If you are returning an item that was shipped to you as a gift with a gift packing slip (encoded prices), you may choose to receive an e-gift card containing your refunded amount. In order to do so, please email us so that we can issue an e-gift card via email.

Pretty please with a cherry and whipped cream on top, pack the return item securely in the original package (when possible), particularly with adequate packing material in the case of fragile objects such as ceramics.

We cannot accept C.O.D. deliveries.

 

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