SHIPPING

SHIPPING & HANDLING

First off, it's important to know that delivery timeframes are estimates provided by our carriers and begin the day your order ships from our store, which is not always the same day your order is placed. Please reference our pack & ship timeframes below.

Orders placed and authorized Monday through Friday by 11:00am EST (excluding holidays) are shipped the same day.

Orders placed after 11:00am EST or holidays are shipped the next business day.

Orders placed Saturday and Sunday ship out the following Monday (excluding holidays).

Please don't hesitate to call our Customer Care team at 1-215-545-0963 or email orders@omoioline.com should you have any burning questions.

 

RATES

We calculate our shipping rates based on the estimated weight and size of items in your order.

Our current delivery options are:
√    United States Postal Service (USPS) First Class, Priority, Priority International
√    FedEx Ground, FedEx 2-Day
√    In-Store Pick Up at 1608 Pine Street, Philadelphia (available to PA residents)

 

THINGS TO CONSIDER

All shipping fees are non-refundable unless product is determined to be defective or damaged.

Once packages leave our hands and go into the care of the shipping carrier, we cannot be held responsible for delays or lost or stolen packages. We recommend shipping via USPS Priority Mail or FedEx, which by default include tracking numbers and will insure up to $50 on your shipment.

Orders requesting gift wrap may sometimes require an additional business day for processing, particularly during the busy holiday season.

A signature may be required for delivery on domestic shipments valued at $150 or more, sent via FedEx or USPS Priority Mail Express.

Orders containing hazardous materials (example: fragrance) are not eligible for expedited shipping.

Beware the autofill! We cannot be held responsible for shipping delays, address corrections, or package returns if you supply us with an insufficient or incorrect address. We reserve the right to charge an address correction fee (up to 10.00 USD). Furthermore, you the customer are responsible for paying for the additional shipping charges for re-delivery to the corrected address. The initial shipping charges can not be refunded – we're making these postal couriers run around this whole time, you dig? So we cannot stress enough to make sure the correct address is entered the first time.

 

WHERE WE SHIP

√    all 50 United States
√    Canada
√    Australia
√    Belgium
√    Brazil
√    Croatia
√    Denmark
√    France
√    Germany
√    Great Britain and Northern Ireland
√    Netherlands
√    New Zealand
√    Spain
√    Switzerland

For International Shipping & Return details, please read further section below.

 

FREE SHIPPING

We like to offer Free Shipping when we can. Free Shipping promotions apply strictly to domestic orders, a.k.a orders placed within the continental United States. Orders that qualify for Free Shipping are delivered via USPS First Class mail. Free Shipping cannot be applied retroactively.

Please be aware that we cannot provide Free Shipping on return items that qualified for Free Shipping at time of purchase.

 

DISCOUNT CODES

Our discount/coupon codes cannot be combined with other discount offers or promotions, nor can they be applied retroactively or beyond their expiration date. All discounts are applied before shipping, handling, and tax. We retain the right to withdraw or extend offers and promotions at any time.

 

DAMAGED | DEFECTIVE | WRONGLY SHIPPED ITEMS

What a bummer. Ok, so let's fix that. Contact our Customer Care team at 215-545-0963 or via email to orders@omoionline.com within 5 days. We will work with you to replace your item as quickly as possible. If we are able to locate a replacement, we'll send it to you at no charge. We will then ask that you return the damaged/defective/wrongly shipped item to us using our free return service.

 

A NOTE ON ITEM AVAILABILITY

Although we strive to display the correct availability of our products, we are still a small shop at the end of the day and it has happened that a customer in our physical store buys the last in stock item at the exact moment we receive an online order. In such a case, we will promptly contact you via email or phone to provide you with an estimated shipping date of the item. Any other items will be shipped as usual and we will ship the backordered item at no cost. Should you choose not to wait, you will be given the option to exchange the backordered item or receive a refund for the retail price of the item.

 

 

RETURNS


 

RETURNS

If you are unhappy with our products in any way, they can be returned or exchanged provided that they are unused in saleable condition, with original packaging and hangtags in tact.

Email us at orders@omoionline.com or call our Customer Care team at 1-215-545-0963. Specify that you would like to return the item and state the reason for the return.

We are able to provide return shipping labels at no cost for defective, damaged, and wrongly shipped items only.

We require that you include a copy of the original order packing slip with your return.

For hygiene and safety reasons, we cannot accept returns on skincare products.

 

OTHER RETURN CONSIDERATIONS

If you are returning an item that was shipped to you as a gift with a gift packing slip (encoded prices), you may choose to receive an e-gift card containing your refunded amount. In order to do so, please email us so that we can issue an e-gift card via email.

Pretty please with a cherry and whipped cream on top, pack the return item securely in the original package (when possible), particularly with adequate packing material in the case of fragile objects such as ceramics.

We cannot accept C.O.D. deliveries.

 

RETURN TIME FRAMES ONLINE & IN-STORE

Full-price merchandise must be returned within 30 days of purchase.

Sale merchandise must be returned within 14 days of purchase.

If items arrive damaged or defective you must notify us via email or telephone within 5 days of package receipt.

Purchases during the holiday season (November 14-December 24) may be returned until January 14 of the following year.

 

EXCHANGES | REFUNDS | STORE CREDIT

You can expect a refund in the same form of payment originally used for purchase within 30 days of us receiving your returned product. Your refund will include the cost of the item plus any applicable sales tax.

If the original payment method is unavailable, the return balance will be issued as a store credit.

Exchanges are subject to stock availability. Shipping costs incurred delivering an exchange are payable by you.

Shipping and handling costs are non-refundable, unless the return is a result of a manufacturer error or a shipping error on our part. All additional shipping costs incurred in an exchange are payable by you.

 

 

 

INTERNATIONAL


 

INTERNATIONAL SHIPPING & HANDLING

WHAT WE ARE RESPONSIBLE FOR

All prices are shown in U.S. dollars ($USD). The item price is exclusive of any import duties, taxes and shipping charges. Omoi, Inc. has no control over the duty process and is unable to provide information about possible duties, charges or rates in advance.

We reserve the right to contact you for further information, and in the case of large orders, we reserve the right to request a written/faxed/emailed confirmation of your order. To that end, it is important to ensure your contact information is correct at the time of placing the order.

Omoi, Inc. cannot reimburse you, the customer, for any portion of the price of goods purchased, the cost of shipping, taxes, customs or any other fee on orders undelivered due to recipient refusal.

 

WHAT YOU ARE RESPONSIBLE FOR

Please remember that delivery of international orders may take additional time to arrive, depending on the amount of time needed to clear customs.

A signature may be required for delivery on shipments valued at $150 or more.

When placing an order for delivery outside the United States, you are considered the importer of record and must comply with all applicable laws and regulations. Omoi, Inc. may not legally misrepresent the customs value of packages.

Charges for duties, taxes and the carrier’s collection fee are in addition to your shipping charge and must be borne by you.

Please don't hesitate to email our Customer Care team at orders@omoionline.com should you have any questions.

 

INTERNATIONAL RETURN POLICY

At this time, we unfortunately cannot facilitate returns, exchanges, re-ships, or re-credits on orders shipped outside the United States.

Orders received to our shop without a return authorization are not eligible for credit.

Gift cards and online gift certificates cannot be sold or redeemed internationally at this time.

Some beauty items may be considered hazardous materials due to their alcohol content and cannot be shipped internationally.

 

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