Kyoto Washi Solar Cat Good Luck Grey Tabby

We currently ship from our retail location in Philadelphia, PA to all 50 United States, Canada, Australia, Belgium, Brazil, Croatia, Denmark, France, Germany, Great Britain and Northern Ireland, Netherlands, New Zealand, Spain, and Switzerland.

• Omoi, Inc. is not responsible for packages that are lost or stolen unless insurance is purchased upon checkout. Please select USPS Priority Mail or FedEx for insurance up to $50 on your shipment.
• If a package is returned or an address needs to be corrected by the carrier due to an insufficient or incorrect address, Omoi, Inc. reserves the right to charge an address correction fee (up to $10). Furthermore, the customer is responsible for paying for shipping charges again if they would like the package re-shipped. The original shipping charges will not be refunded, so please double-check your address.
• A signature may be required for delivery for your protection for domestic shipments valued at $150 or more, FedEx, USPS Priority Mail Express and USPS Priority Mail Express International shipments.
• Please note: We are not responsible for delays caused by mail carriers or foreign customs. All transit times are estimations beginning once your order has shipped, not from the time your order was placed. Please keep in mind which shipping options apply only to business days and do not include weekends or holidays. If you need shipment by a guaranteed delivery date, please contact us directly at 1-215-545-0963 during business hours, or email orders@omoionline.com. We apologize for this inconvenience and will have guaranteed express delivery options available shortly.
• All shipping fees are non-refundable unless product is determined to be defective or damaged.

Our Free Shipping applies to orders placed within the continental US only. Orders shipped using our Free Shipping promotion are shipped with economy shipping via USPS. We cannot be responsible for lost or damaged goods. Free Shipping cannot be applied retroactively.

If you live in the Philadelphia metropolitan area, and would like to pick up your items from our shop in Center City, we’re more than happy to accommodate! When you checkout, select the shipping option to Pick Up In Store During Store Hours. You will receive a shipping confirmation to your email address once your order is ready for pick-up. We typically have your order wrapped and ready in the shop same day, but if you need it by a specific rush time, please call ahead to our shop.

215-545-0963
Store Hours: 11am-7pm, Tuesday through Saturday. 12pm-6pm Sundays. 12pm-7pm Mondays.
Location: 1608 Pine Street, Philadelphia, PA 19103 

When placing an order for delivery outside the United States, you are considered the importer of record and must comply with all applicable laws and regulations. Omoi, Inc. may not legally misrepresent the customs value of packages.

• Charges for duties, taxes and the carrier’s collection fee are in addition to your shipping charge and must be borne by you. Some items may require a special handling fee as specified by federal, state or local regulations governing the transport of these items; therefore, the shipment of some products to certain locations may not be possible. All prices are shown in U.S. dollars ($USD).
• The item price is exclusive of any import duties, taxes and shipping charges. Omoi, Inc. has no control over the duty process and is unable to provide information about possible duties, charges or rates in advance.
• Omoi, Inc. cannot reimburse the Customer for any portion of the price of goods purchased, the cost of shipping, taxes, customs or any other fee on orders undelivered due to recipient refusal.
• We reserve the right to contact you for further information, and in the case of large orders, we reserve the right to request a written/faxed/emailed confirmation of your order. To that end, it is important to ensure your contact information is correct at the time of placing the order.
• Please remember that shipping may take a little longer if you are shipping to a location outside the US.

Although Omoi Zakka Shop strives to display the correct availability of our products, we are a small shop and an item may go out-of-stock at the same time as your order. We will contact you via email or phone to provide you with an estimated shipping date. Other items will be shipped as usual and we will ship the backordered item at no cost. Should you choose not to wait, you will be given the option to exchange the backordered item or receive a refund for the retail price of the item.

• Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
• Orders of in-stock merchandise with standard ground shipping to U.S. locations will be shipped within two business days, if received and authorized before 2:00pm EST.
• Orders of in-stock merchandise with expedited shipping to U.S. locations will be shipped within the same business day, if received and authorized before 6:00pm EST.
• Orders with giftwrap options may require an additional business day for processing.
• Orders containing hazardous materials (example: fragrance) are not eligible for expedited shipping.

Please call our Customer Care team at 215-545-0963 if you have any questions.

Email us at orders@omoionline.com or call our Customer Care team at 215-545-0963 specifying that you would like to return the item and stating the reason for the return. Please indicate if a product is defective or damaged in order to receive a prepaid return-shipping label. If your item is eligible for return, we will reply with specific return instructions to your email address on file. When mailing your return shipment, please include a copy of the original order packing slip and ship to our address at 1608 Pine Street, Philadelphia, PA 19103.

• Returns of full-price merchandise must be made within 30 days of purchase.
• Returns on sale merchandise must be made within 14 days of purchase.
• Purchases during the holiday season (November 14-December 24) may be returned until January 14 of the following year.
• Products must be unused, unworn, and in good condition with original hangtags and packaging attached.
• We do not support returns, re-ships, or re-credits for items shipped internationally.
• In the case of items damaged during shipment, please contact our Customer Care team at 215-545-0963 within 5 days.
• Price adjustments will be honored within 7 days of the original purchase date and will be refunded in the original form of payment.

• If you are returning an item that was shipped to you as a gift with a gift packing slip (encoded prices), you may choose to receive an e-gift card containing your refunded amount. In order to do so, please email us so that we can issue an e-gift card via email.
• Pack the item securely in the original package (when possible).
• Enclose the original packing slip with the item.
• We cannot accept C.O.D. deliveries.
• You can expect a refund in the same form of payment originally used for purchase within 30 days of us receiving your returned product.

• You can expect a refund in the same form of payment originally used for purchase within 30 days of us receiving your returned product. Your refund will include the cost of the item plus any applicable sales tax.
• Shipping and handling costs are non-refundable, unless the return is a result of a manufacturer error or a shipping error on our part.
• If you are returning an item that was shipped to you as a gift with a gift packing slip (encoded prices), you may choose to receive an e-gift card containing your refunded amount.

• In the case of items damaged during shipment, please contact our Customer Care team at 215-545-0963.
• We will work with you to replace your item as quickly as possible. If we are able to locate a replacement, we will send it to you at no charge, and will ask you to return the damaged/defective item to us using our free return service.

At this time, we unfortunately cannot facilitate returns or exchanges on orders shipped outside the United States.

• We do not support returns, re-ships, or re-credits for items shipped internationally.
• Orders received to our shop without a return authorization are not eligible for credit.
• Gift cards and online gift certificates cannot be sold or redeemed internationally at this time.
• Some beauty items may be considered hazardous materials due to their alcohol content and cannot be shipped internationally.

Ordering

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Shopping Cart

1. When you see an item you like, click on "Add to cart" and continue shopping until you are ready to complete your purchase.
2. Click on "Checkout" to confirm your items. After you have made any changes and updated the quantities as desired, click on "Proceed to Checkout" to finish.

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Checkout

1. You may choose to log in, register for a new account or proceed as a guest.
2. Enter billing and shipping address information. Please make sure to enter the billing address as it is reflected on your credit card statement. All credit card information is processed via PayPal, our processing bank, and is not shared with Omoi, Inc.
3. You may also elect to “checkout with PayPal”, using your PayPal account as your payment method. You will be redirected to a PayPal login page to enter billing details and then returned to the shipping method step of our checkout. Information processed over PayPal is not shared with Omoi, Inc.

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Shipping Estimates

Shipping charges vary depending on the package size, weight, destination and shipping method.

You can check shipping charge estimates before making a purchase. Add items to your cart and click the "# Items" button in the top right corner. Click "Estimate Shipping Costs" and enter your city, country and postal code for a quick shipping quote. Don't worry, you won’t be charged for an order until you submit your credit card information!

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Gift Wrap

We would be happy to wrap your items in tissue paper and an Omoi gift box, free of charge. Please indicate which items, you would like gift wrapped in the ordering instructions box on the checkout page. You can also include a message with your order. Please include the message in the ordering instructions box on the checkout page. If you have purchased a card, we would be happy to neatly write it into the card for you. If not, we will write it on a postcard, which will be included with your order. Please be sure to let us know how to “sign” the card, since we will not include an order invoice or receipt with a gift order if it is being mailed directly to the recipient.

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Cancellation Policy

We make every attempt to begin processing your order right away. You may request to cancel your order within 24 hours of being placed by sending us an email at orders@omoionline.com. We cannot guarantee your order can be canceled. We will email you a response notifying you whether or not your order can be canceled.

Payment Methods

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Accepted Forms of Payment

•  PayPal
•  Credit Cards issued in the United States and other select countries.
• VISA
• MasterCard
• American Express
• Discover
• Omoi Zakka Shop Gift Card

We do not accept the following forms of payment on our site:

•  Cash
•  C.O.D
•  Personal Check
•  Traveler’s cheques
•  Layaway Plan
•  Credit cards issued in the following countries: Afghanistan, Angola, Central African Republic, Cote d’Ivoire, Cuba, Ghana, Iran, Iraq, Democratic People’s Republic of Korea, Liberia, Libya, Myanmar, Nigeria, Sierra Leone, Somalia, Sudan, Syria, and Yugoslavia.

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PayPal

We recommend non-U.S. based customers using a confirmed PayPal account to guarantee expedited order processing and timely shipment.

PayPal is an alternate method for purchasing your order on Omoionline.com. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchases you make. Your credit card and bank numbers are never seen by Omoi Zakka Shop. Plus, you’re 100% protected against unauthorized payments sent from your account.

For questions about PayPal, please contact PayPal customer service at 888-221-1161.

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Sales Tax

Sales tax is charged for shipments delivered to Pennsylvania at the rate of 6.00% (8.00% for deliveries within Philadelphia County).

Security & Privacy Policy

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Secure Shopping

We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your information secure. This means you can be assured that communication between your browser and this site’s web server is private and secure. All personal information is stored in encrypted form at all times. Credit card information is never stored or shared with Omoi, Inc. Instead, you will be required to re-input your credit card information each time you place an order with Omoi Zakka Shop.

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Privacy Policy

Omoi is committed to protecting your privacy at all times. While we collect your email, shipping information in order for you to make a purchase at our site, we will never sell, rent or disclose this information to any third party. Your credit card information is secure at all times and we never keep your credit card information on file. We may notify you by email about Omoi Zakka Shop’s special offers, events and products we think you would want to hear about. If you do not wish to receive correspondence from Omoi, please select the “unsubscribe” link found that the bottom of all email newsletters or contact us at orders@omoionline.com.