SHIPPING & RETURNS
WHEN WILL MY ORDER SHIP?
Our customers know us for our prompt delivery times and thorough customer service. Dream team! Here's the deal:
Orders placed on Saturdays and Sundays are packed and shipped the following Monday (excluding holidays).
Orders placed on federal holidays are packed and shipped the following business day (excluding weekends).
Business days are non-holiday weekdays, Monday through Friday.
Orders placed and authorized by 12:00 PM EST on business days are packed and shipped the same day.
Once your order leaves our store and is in the hands of your selected shipping carrier, your delivery timeframe estimate begins.
Example: You place an order on a Friday night, with USPS Priority Mail as your shipping option. There is a Monday holiday, which means your order is not packed to leave our store until Tuesday. The Tuesday is when the 1-3 Day USPS Priority delivery timeframe starts.
Please don't hesitate to call our Customer Care team at 1-215-545-0963 or email email@example.com to clarify any of the above.
HOW LONG WILL IT TAKE?
- United States Postal Service (USPS) First Class Mail - estimated 3 to 7 business days
- United States Postal Service (USPS) Priority Mail - estimated 1 to 3 business days
- FedEx Ground - estimated 1 to 7 business days
- FedEx 2Day - estimated 2 days, arrival by 4:30 PM 2nd day
- In-Store Pick Up - Same or next day. Available to PA shipping addresses, selected at checkout. You will be notified by email when your order is ready for pick up. Pick up location is at 1608 Pine Street, Philadelphia. Just so you know, on-street parking around our store is sometimes hard to find.
We calculate our shipping rates based on the estimated weight and size of items in your order and your distance from us.
A good thing to keep in mind is that your order's transit time will be at the further end of the estimate the further your shipping location is from our store in Philadlephia. But we're fast! Don't you forget that!
HOW DO I GET FREE SHIPPING?
We like to offer Free Shipping when we can, usually when you order at or above a certain dollar amount. You can find what that amount is by checking the front page or the shopping cart page.
Orders that qualify for Free Shipping are shipped using the most economical method regardless of available carrier selection, and typically arrive 5 to 8 business days from your receipt of shipping confirmation email.
Free Shipping applies to your subtotal before shipping costs and applicable tax.
If a Discount is applied that causes the order to fall below the required subtotal threshold, Free Shipping will not apply.
Free Shipping promotions apply strictly to orders placed within the United States.
Free Shipping cannot be applied retroactively.
We cannot provide Free Shipping on returns that qualified for Free Shipping at time of purchase.
WHERE DO YOU SHIP?
√ all 50 United States
√ Great Britain and Northern Ireland
√ New Zealand
For International Shipping & Return details, please read further section below.
Our discount/coupon codes cannot be combined with other discount offers or promotions, nor can they be applied retroactively or beyond their expiration date.
All discounts are applied before shipping, handling, and tax.
We retain the right to withdraw or extend offers and promotions at any time.
DAMAGED | DEFECTIVE | WRONGLY SHIPPED ITEMS
What a bummer. Ok, so let's fix that.
Contact our Customer Care team at 215-545-0963 or via email to firstname.lastname@example.org within 5 days.
We will work with you to replace your item as quickly as possible.
If we are able to locate a replacement, we'll send it to you at no charge.
We will then ask that you return the damaged/defective/wrongly shipped item to us using our free return service.
Please make sure to include all original product packaging and tags, as opened or damaged items may be subject to a 10% restocking fee. By damaged, we means items that are not reported as such at the time you initiate the replacement process with us, yet that we receive in non-sellable condition.
THINGS TO CONSIDER
All shipping fees are non-refundable unless product is determined to be defective or damaged by us.
Once packages leave our hands and go into the care of the shipping carrier, we cannot be held responsible for delays or lost or stolen packages. We recommend shipping via USPS Priority Mail or FedEx, which by default include tracking numbers and will insure up to $50 on your shipment.
Orders requesting gift wrap may sometimes require an additional business day for processing, particularly during the busy holiday season.
A signature may be required for delivery on domestic shipments valued at $150 or more, sent via FedEx or USPS Priority Mail Express.
Orders containing hazardous materials (example: fragrance) are not eligible for expedited shipping.
Beware the autofill! We cannot be held responsible for shipping delays, address corrections, or package returns if you supply us with an insufficient or incorrect address. We reserve the right to charge an address correction fee (up to 10.00 USD). Furthermore, you the customer are responsible for paying for the additional shipping charges for re-delivery to the corrected address. The initial shipping charges can not be refunded – we're making these postal couriers run around this whole time, you dig? So we cannot stress enough to make sure the correct address is entered the first time.
A NOTE ON ITEM AVAILABILITY
Although we strive to display the correct availability of our products, we are still a small shop at the end of the day and it has happened that a customer in our physical store buys the last in stock item at the exact moment we receive an online order. In such a case, we will promptly contact you via email or phone to provide you with an estimated shipping date of the item. Any other items will be shipped as usual and we will ship the backordered item at no cost. Should you choose not to wait, you will be given the option to exchange the backordered item or receive a refund for the retail price of the item.
WHAT'S YOUR RETURN POLICY?
If you are unhappy with our products in any way, they can be returned or exchanged provided that they are unused in saleable condition, with original packaging and tags in tact.
Full-price merchandise must be returned within 30 days of purchase.
Sale merchandise must be returned within 14 days of purchase.
If items arrive damaged or defective you must notify us via email or telephone within 5 days of package receipt.
If we are not notified of a damaged or defective item, yet we receive your return/exchange item in non-sellable, damaged condition, it may be subject to a 10% restocking fee.
Purchases during the holiday season (November 14-December 24) may be returned until January 14 of the following year.
Email us at email@example.com or call our Customer Care team at 1-215-545-0963. Specify that you would like to return the item and state the reason for the return.
We require that you include a copy of the original order packing slip with your return.
For hygiene and safety reasons, we cannot accept returns on skincare products.
We provide return shipping labels at no cost for defective, damaged, and wrongly shipped items only.
WHAT ELSE DO I NEED TO KNOW?
If you are returning an item that was shipped to you as a gift with a gift packing slip, you may choose to receive an e-gift card containing your refunded amount. In order to do so, please email us so that we can issue an e-gift card via email.
Pretty please with a cherry and whipped cream on top, pack the return item securely in the original package (when possible), particularly with adequate packing material in the case of fragile objects such as ceramics.
We cannot accept C.O.D. deliveries.
EXCHANGES | REFUNDS | STORE CREDIT
You can expect a refund in the same form of payment originally used for purchase within 30 days of us receiving your returned product. Your refund will include the cost of the item plus any applicable sales tax.
If the original payment method is unavailable, the return balance will be issued as a store credit.
Exchanges are subject to stock availability. Shipping costs incurred delivering an exchange are payable by you.
Shipping and handling costs are non-refundable, unless the return is a result of a manufacturer error or a shipping error on our part. All additional shipping costs incurred in an exchange are payable by you.
INTERNATIONAL SHIPPING & HANDLINGWHAT WE ARE RESPONSIBLE FOR
All prices are shown in U.S. dollars ($USD). The item price is exclusive of any import duties, taxes and shipping charges. Omoi, Inc. has no control over the duty process and is unable to provide information about possible duties, charges or rates in advance.
We reserve the right to contact you for further information, and in the case of large orders, we reserve the right to request a written/faxed/emailed confirmation of your order. To that end, it is important to ensure your contact information is correct at the time of placing the order.
Omoi, Inc. cannot reimburse you, the customer, for any portion of the price of goods purchased, the cost of shipping, taxes, customs or any other fee on orders undelivered due to recipient refusal.
WHAT YOU ARE RESPONSIBLE FOR
Please remember that delivery of international orders may take additional time to arrive, depending on the amount of time needed to clear customs.
A signature may be required for delivery on shipments valued at $150 or more.
When placing an order for delivery outside the United States, you are considered the importer of record and must comply with all applicable laws and regulations. Omoi, Inc. may not legally misrepresent the customs value of packages.
Charges for duties, taxes and the carrier’s collection fee are in addition to your shipping charge and must be borne by you.
Please don't hesitate to email our Customer Care team at firstname.lastname@example.org should you have any questions.
INTERNATIONAL RETURN POLICY
At this time, we unfortunately cannot facilitate returns, exchanges, re-ships, or re-credits on orders shipped outside the United States.
Orders received to our shop without a return authorization are not eligible for credit.
Gift cards and online gift certificates cannot be sold or redeemed internationally at this time.
Some beauty items may be considered hazardous materials due to their alcohol content and cannot be shipped internationally.
Please get in touch!