SHIPPING & HANDLING
First off, it's important to know that delivery timeframes are estimates provided by our carriers and begin the day your order ships from our store, which is not always the same day your order is placed. Please reference our pack & ship timeframes below.
Orders placed and authorized Monday through Friday by 11:00am EST (excluding holidays) are shipped the same day.
Orders placed after 11:00am EST or holidays are shipped the next business day.
Orders placed Saturday and Sunday ship out the following Monday (excluding holidays).
Please don't hesitate to call our Customer Care team at 1-215-545-0963 or email firstname.lastname@example.org should you have any burning questions.
We calculate our shipping rates based on the estimated weight and size of items in your order.
Our current delivery options are:
√ United States Postal Service (USPS) First Class, Priority, Priority International
√ FedEx Ground, FedEx 2-Day
√ In-Store Pick Up at 1608 Pine Street, Philadelphia (available to PA residents)
WHERE WE SHIP
√ all 50 United States
√ Great Britain and Northern Ireland
√ New Zealand
For International Shipping & Return details, please read further section below.
We like to offer Free Shipping when we can. Free Shipping promotions apply strictly to domestic orders, a.k.a orders placed within the continental United States. Orders that qualify for Free Shipping are delivered via USPS First Class mail. Free Shipping cannot be applied retroactively.
Please be aware that we cannot provide Free Shipping on return items that qualified for Free Shipping at time of purchase.
Our discount/coupon codes cannot be combined with other discount offers or promotions, nor can they be applied retroactively or beyond their expiration date. All discounts are applied before shipping, handling, and tax. We retain the right to withdraw or extend offers and promotions at any time.
DAMAGED | DEFECTIVE | WRONGLY SHIPPED ITEMS
What a bummer. Ok, so let's fix that. Contact our Customer Care team at 215-545-0963 or via email to email@example.com within 5 days. We will work with you to replace your item as quickly as possible. If we are able to locate a replacement, we'll send it to you at no charge. We will then ask that you return the damaged/defective/wrongly shipped item to us using our free return service.
A NOTE ON ITEM AVAILABILITY
Although we strive to display the correct availability of our products, we are still a small shop at the end of the day and it has happened that a customer in our physical store buys the last in stock item at the exact moment we receive an online order. In such a case, we will promptly contact you via email or phone to provide you with an estimated shipping date of the item. Any other items will be shipped as usual and we will ship the backordered item at no cost. Should you choose not to wait, you will be given the option to exchange the backordered item or receive a refund for the retail price of the item.
THINGS TO CONSIDER
All shipping fees are non-refundable unless product is determined to be defective or damaged.
Once packages leave our hands and go into the care of the shipping carrier, we cannot be held responsible for delays or lost or stolen packages. We recommend shipping via USPS Priority Mail or FedEx, which by default include tracking numbers and will insure up to $50 on your shipment.
Orders requesting gift wrap may sometimes require an additional business day for processing, particularly during the busy holiday season.
A signature may be required for delivery on domestic shipments valued at $150 or more, sent via FedEx or USPS Priority Mail Express.
Orders containing hazardous materials (example: fragrance) are not eligible for expedited shipping.
Beware the autofill! We cannot be held responsible for shipping delays, address corrections, or package returns if you supply us with an insufficient or incorrect address. We reserve the right to charge an address correction fee (up to 10.00 USD). Furthermore, you the customer are responsible for paying for the additional shipping charges for re-delivery to the corrected address. The initial shipping charges can not be refunded – we're making these postal couriers run around this whole time, you dig? So we cannot stress enough to make sure the correct address is entered the first time.