By placing an order with us you acknowledge that you have read and agreed to all the Terms & Conditions stated and linked here.



If you have questions about anything while on our site, we can't recommend enough contacting us before placing your order, at orders@omoinline.com or 1-215-545-0963 during store hours.

We accept and process your order for shipment on the condition that we receive confirmation of full payment and billing and shipping addresses. We will attempt to contact you about the address part, and if you unable to be reached, your order will be cancelled.



Find our full policies on Shipping Carriers, Rates, Free Shipping, Item Availability, Discount Codes, and other considerations here on our detailed Shipping info page.



Find our full policies on Return conditions, Return Timeframes, What Qualifies for a Return, Exchange, or Store Credit, and other considerations here on our detailed Returns info page.



Information specific to international orders can be found by clicking here.



Sales tax is charged for shipments delivered to Pennsylvania at the rate of 6.00% (8.00% for deliveries within Philadelphia County).



We make every attempt to begin processing your order right away. You may request to cancel your order within 24 hours of being placed by sending us an email at orders@omoionline.com. We cannot guarantee your order can be canceled. We will email you a response notifying you whether or not your order can be canceled.



Please use the contact form below and we will respond to you as promptly as possible.



When you place an order with us, we collect your email, phone number, and shipping information. For customer service purposes, we keep that information in order to ship your order and contact you in case of any issues. We also use this info to determine stuff like who likes to shop with us frequently and what regions people who shop with us are from, for the purpose of improving our product selection, loyalty program, etc.

All credit card and payment information is handled by our third-party payment gateway processors, specifically PayPal Express Checkout and Shopify Payments. We are unable to view or collect your credit card information as a result, and therefore please rest assured that this info is secure and encrypted at all times.

We will send occasional sales & promotional emails to the email address provided on your order receipt. If you do not wish to receive correspondence from Omoi, please select the “unsubscribe” link found at the bottom of all email newsletters, or contact us at orders@omoionline.com directly.

We will never sell, rent, or disclose this information to any third party. For real. It's tacky. It's bad business. We don't do that here.



Regarding cookies and tracking information, you should know that social media platforms like Facebook, Pinterest, Google, and Twitter (to name a few) are in the business of collecting your browsing and buying habits and selling that data to all kinds of other entitites. It's currently standard practice that by using your social media accounts, you consent to your browsing and purchasing history being tracked/recorded. These social media platforms then turn around and offer these "insights" to paying, interested parties, for the purpose of better marketing to you, their user.

Because Omoi Zakka Shop utilizes Shopify to run our online store, and because we also have social media accounts through Facebook, Google+, Twitter, Instagram, Pinterest, Wanelo, and Tumblr (phew), we are frequently offered access to basic demographics data provided by the online behavior tracking practices of these social media platforms.

The relation between all this and your time on our website is that your browsing & buying behavior here may be tracked by any social media platform you may participate on. If that creeps you out (it kinda creeps us out), we recommend doing a web search for how to install anti-tracking and "opt out" browser plugins, as well as changing the privacy and browsing settings within your individual social media accounts.



Please refer to our press page here.


Please get in touch!